We value our customer relationships and the property team inspect our buildings as regularly as possible, engaging with occupiers to understand their business needs. This ensures that our strategies for each property are current and flexible enough to be adapted to changing occupier demands.
During 2019, we undertook a satisfaction survey of our 200+ occupiers. We asked occupiers to rate their overall satisfaction with Palace Capital as a landlord, as well as a range of other aspects, including: the overall management of their building, their facilities and whether the building met their overall needs and expectations. We will repeat this process regularly.
We recognise that in order to meet our tenants needs and be a responsible landlord our strategy must address the accelerating industry and global challenges in the built environment. Not only will this future-proof our business and ensure we are resilient, but it will also bring greater consistency and efficiency across our portfolio management.
We continue to engage with our sustainability consultants, property managers and occupiers to implement sustainability improvements at each asset
As part of our ESG strategy we seek to partner with local charities that have a common thread of supporting young children, homelessness, and poverty in the areas within which we invest. In order to do this, we engage with our local stakeholders to better understand the community and how we can contribute positively to its growth and development.
For the year ended 31 March 2021, our charitable donations totalled £4,000.
We recognise the importance of each and every employee and seek to be an ethical and progressive employer. This means encouraging a culture of openness, collaboration and continuous professional development and rewarding the effectiveness and loyalty of our employees.
We provide fair salaries with a competitive benefits package and all employees participate in the Company’s Long-Term Incentive Plan. A thorough annual appraisal process is conducted, and we regularly invest in employee’s development needs allowing them to reach their full potential.
To ensure the Board has a comprehensive understanding of the views of the workforce a formal Workforce Advisory Panel meets at least twice every year. This forum provides employees with an opportunity to discuss and debate matters across the business. Feedback from the panel is provided directly to the Board of Directors.